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Terms and Conditions of Business

1. Introduction 

1.1. These Terms and Conditions govern the provision of all services by FLAME Fire and Risk Consultancy ("the Consultancy", "we", "us", or "our") to the client ("the Client", "you", or "your"). 

1.2. By instructing the Consultancy to provide services, accepting a quotation, or signing a proposal, the Client agrees to be bound by these Terms and Conditions.

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2. Definitions

  • "Services" refers comprehensively to all services provided by the Consultancy, including but not limited to: Fire Risk Assessments, Audit Services, Policy Design and Creation, Evacuation and Emergency Planning, Fire Safety Training (including live fire), General Consultancy and Advice, Event Management and Licensing, Multi-Site Management, Ongoing Compliance Management, Management Systems, Observational and Remedial Services, Liaison with Authorities, and any other bespoke or specialist packages agreed upon.

  • "Final Documentation" refers to any completed written fire risk assessment report, audit report, action plan, bespoke safety/evacuation policy, training certificate, management system framework, event safety plan, or formal written advice produced by the Consultancy.

  • "Responsible Person" has the meaning given to it under Article 3 of the Regulatory Reform (Fire Safety) Order 2005 (or subsequent/relevant regional legislation).​

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3. Provision of Specific Services 

3.1. General: The Consultancy agrees to provide all Services with reasonable skill, care, and diligence, in accordance with recognised industry standards and applicable UK fire safety legislation at the time the Services are rendered. 

3.2. Fire Risk Assessments (FRA) and Audit Services: Any FRA or safety audit conducted is a non-destructive, visual inspection of the premises. Unless explicitly agreed in writing, the assessment will not involve the opening up of construction, lifting of floorboards, or inspection of hidden voids. Findings are based on conditions visible at the time of the site visit. 

3.3. Policy Design, Emergency Planning, and Management Systems: Where the Consultancy is engaged for the creation of bespoke fire safety policies, evacuation plans, emergency planning, or the design of safety management systems, these are drafted based on the operational information provided by the Client. The Consultancy cannot be held liable for inaccuracies if the Client has omitted or misrepresented their operational procedures, building layout, or staff capabilities. 

3.4. Event Management, Licensing, and Multi-Site Management: For ongoing management, multi-site compliance, event safety management, and licensing packages, the Consultancy acts in an advisory and supportive capacity. Where we provide liaison with enforcing authorities (e.g., Fire and Rescue Service, Local Authority Licensing, or Safety Advisory Groups), we act as the Client’s representative, but the ultimate legal duty remains with the Client. 

3.5. Consultancy, Advice, Observational, and Remedial Services: Any ad-hoc consultancy, verbal advice, observational site visits, or recommendations for remedial works are provided based on the specific context presented at the time. The Consultancy accepts no liability for how third-party contractors execute any recommended remedial physical works. 

3.6. Fire Safety Training (Live Fire): * The Consultancy provides practical extinguisher training using controlled live fire rigs.

  • A dynamic risk assessment will be conducted by our instructor on the day of the training.

  • We reserve the absolute right to cancel or modify the live fire element without notice if the instructor deems the weather conditions, location, or behaviour of attendees to be unsafe.

  • Already booked a consultation? Review what happens next on our Consultation Confirmation & Next Steps page.

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4. Client Obligations 

4.1. Legal Responsibility: The Client acknowledges that they remain the legal "Responsible Person." The provision of any Services or bespoke packages by the Consultancy does not transfer this legal accountability. 

4.2. Information Accuracy: The Client agrees to provide accurate, complete, and timely information required for FRA, policy design, event licensing, multi-site management, and emergency planning. 

4.3. Obligations for Live Fire Training: Where practical live fire training is booked, the Client must provide a safe, clear outdoor area away from combustible materials/vehicles, ensure attendees wear sensible clothing, and inform the instructor of any delegates with medical conditions (e.g., severe asthma) prior to the session.

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5. Fees and Payment Terms (Release of Documents) 

5.1. The fees for all Services, including bespoke and specialist packages, will be set out in the quotation provided to the Client. All quotes are valid for 30 days from the date of issue. 

5.2. Up-Front Invoicing: Upon acceptance of a quotation, an invoice for the agreed fee will be issued. The Consultancy requires payment up-front prior to the commencement of any site visits, training sessions, ongoing management duties, or policy drafting. 

5.3. Withholding of Final Documentation: Under no circumstances will any Final Documentation—including but not limited to Fire Risk Assessment Reports, Evacuation Plans, bespoke Fire Safety Policies, Event Safety Plans, or Training Certificates—be released, emailed, or handed over to the Client until full and final payment of the invoice has been received and cleared in the Consultancy's bank account. 

5.4. The Consultancy accepts no liability for any delays in statutory compliance, enforcement action, licensing rejections, or missed training deadlines caused by the Client’s failure to settle the invoice promptly to release their documents.

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6. Cancellations, Postponements, and Refunds 

6.1. If the Client wishes to cancel or postpone scheduled Services, they must provide written notice. The following refund/rescheduling policy applies:

  • More than 14 days' notice: 100% refund (or free rescheduling).

  • 7 to 14 days' notice: 50% refund (or a 50% rescheduling fee applied to a new date).

  • Less than 7 days' notice: No refund will be issued. 6.2. If the live fire element of a training session must be cancelled by the Consultancy on the day purely due to extreme weather, the indoor/theory training will proceed, and the Consultancy will arrange to return to complete the practical element at a later date at no extra charge.

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7. Limitation of Liability 

7.1. Nothing in these Terms limits or excludes the Consultancy's liability for death or personal injury caused by our negligence, or for fraud. 

7.2. Live Fire Liability: Provided the Consultancy has acted safely and in accordance with our training risk assessments, we shall not be liable for any minor damage to the Client’s premises resulting from the agreed live fire training. 

7.3. The Consultancy shall not be liable to the Client for any indirect, consequential, or special loss arising under or in connection with the Services (including loss of business, event cancellations, licensing failures, or anticipated savings). 

7.4. The Consultancy’s total liability to the Client in respect of all other losses arising under or in connection with the contract shall not exceed the total fees paid by the Client for the specific Services that gave rise to the claim.

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8. Intellectual Property 

8.1. All intellectual property rights in the Reports, bespoke Policies, emergency plans, management systems, and training materials created by the Consultancy remain the property of FLAME Fire and Risk Consultancy. 

8.2. Following full payment and the subsequent release of documents, the Client is granted a non-exclusive license to use the Documentation for managing fire safety internally at their specific premises, multi-site portfolio, or event. The Client may not reproduce, sell, or distribute our materials to third parties.

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9. Confidentiality 

9.1. Both parties agree to keep confidential all sensitive business, building, event, and security information disclosed during the provision of the Services. The Consultancy will not share the Client’s documentation or management systems with external bodies without explicit permission, unless ordered by a court of law or required as part of agreed liaison duties with enforcing authorities.

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10. Governing Law and Jurisdiction 

10.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of this agreement.

Service Guarantee, Mutual Responsibilities & Default Framework

Executive Preamble & Legal Standard

Important Statutory Notice: Under the Regulatory Reform (Fire Safety) Order 2005, the Fire Safety Act 2021, and the Building Safety Act 2022, ultimate legal responsibility for fire safety remains at all times with the designated "Responsible Person" (RP) or "Duty Holder" (typically the business owner, employer, building owner, or managing agent).

FLAME Fire & Risk Consultancy ("FLAME") acts as an appointed "Competent Person" providing expert advisory services, risk evaluations, training, and strategic documentation. This guarantee outlines our commitment to excellence and regulatory compliance, alongside the mandatory client obligations required to validate this protection.

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1. Core Guarantee Principles

FLAME guarantees that all services are performed or directly supervised by third-party accredited, tiered fire risk assessors and certified Level 4 or Level 5 ex-fire service officers.

When a client fully adheres to our recommendations, FLAME stands behind its work with three primary operational guarantees, alongside full authority liaison support:

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  1. 🏛️ Zero Enforcing Authority Legal Comeback Guarantee: We guarantee that your business will face no enforcement notices, statutory notices, or legal action from Fire & Rescue Authorities regarding matters assessed by FLAME—provided that all identified and documented hazards are initially and continuously implemented and maintained in strict accordance with manufacturer guidance and FLAME Fire Risk Assessment (FRA) recommendations.

  2. 📑 Insurance Validity Guarantee: We guarantee that your commercial insurance policies will remain valid and fully defensible against fire-related compliance rejections—provided that all identified and documented hazards are initially and continuously implemented and maintained in accordance with manufacturer guidelines and FLAME FRA requirements.

  3. 💰 3-Year Fire Safety Cost Reduction Guarantee: We guarantee a net reduction in your total cost of fire safety compliance over a 3-year period—provided that the client has purchased the Ultimate Protection Package, all assigned monthly actions and reviews are completed on time, and all identified hazards are continuously maintained in line with manufacturer and FRA guidance.

  4. 🛡️ Audit Defence: Should any service, report, or documentation produced by FLAME be formally challenged during an official audit by a Fire & Rescue Authority or Local Enforcement Body, FLAME will liaise directly with the enforcement authority and update or defend the documentation at zero additional fee, subject to the terms and client obligations outlined below.

2. Service-Specific Breakdown: Commitments & Client Duties

A. Fire Risk Assessments (FRA)

  • FLAME’s Responsibilities:

    • Every FRA is completed by a third-party accredited, tiered fire risk assessor or qualified Level 4/5 ex-fire officer utilizing recognized PAS 79 methodologies and national competency frameworks (e.g., BS 8674 / IFE / IFSM / IFPO registers).

    • If an inspecting Fire Authority raises technical queries regarding our report, FLAME will respond directly and amend documentation as required.

    • Provide clear, prioritized, and practical risk reduction recommendations with realistic completion timeframes.

  • Client Responsibilities:

    • Provide complete, unhindered access to all agreed areas (plant rooms, risers, roof voids, tenant spaces).

    • Supply all existing fire logbooks, maintenance records (alarms, emergency lighting, extinguishers, dry risers), structural modification details, and hazardous substance inventories prior to or during inspection.

    • Actively and continuously implement and maintain all identified hazard control measures in line with manufacturer specifications and FRA timelines.

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B. Fire Strategy Creation

  • FLAME’s Responsibilities:

    • Strategies are developed in strict accordance with relevant UK standards (e.g., BS 9999, BS 9991, Approved Document B) by experienced, third-party accredited practitioners and senior ex-fire officers.

    • Guarantee bespoke strategies designed to balance architectural intent, operational efficiency, and life safety.

  • Client Responsibilities:

    • Provide verified architectural drawings, MEP plans, structural calculations, and exact maximum occupancy/use profiles.

    • Ensure main contractors and sub-contractors build strictly to the approved FLAME strategy specifications and maintain all active/passive systems post-handover.

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C. Policy & Procedure Creation (e.g., PEEPs, Evacuation Plans)

  • FLAME’s Responsibilities:

    • Guarantee customized emergency plans, Personal Emergency Evacuation Plans (PEEPs), and fire safety policies aligned with current UK guidance.

  • Client Responsibilities:

    • Formally adopt, distribute, and brief staff on all policies provided.

    • Schedule and conduct mandatory fire drills (minimum bi-annually) and record results in logbooks.

    • Inform FLAME immediately of changes to staff mobility, building usage, or operational hours that require policy revision.

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D. Fire Safety Training (In-Person & Practical)

  • FLAME’s Responsibilities:

    • Delivered by experienced ex-fire service instructors and accredited safety practitioners using modern, compliant training materials.

    • Issue verified certificates of completion for all attendees who pass the course.

  • Client Responsibilities:

    • Provide a suitable, safe environment for classroom sessions and an approved outdoor area for practical extinguisher demonstrations (if scoped).

    • Ensure candidates are physically capable of participating in practical elements and attend the full scheduled duration.

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E. E-Learning Solutions, Document Storage & Ultimate Protection Package (eFLAME Portal)

  • FLAME’s Responsibilities:

    • Guarantee 99.9% uptime for access to online training, hosted digital compliance records, and monthly protection modules.

    • Ensure platform content is regularly updated to reflect changes in UK fire legislation.

    • Deliver monthly automated checks, compliance tracking, and ongoing cost-optimization audits for clients enrolled in the Ultimate Protection Package.

  • Client Responsibilities:

    • Complete all assigned monthly checks, module reviews, and digital logbook updates under the Ultimate Protection Package.

    • Maintain user enrolments, monitor internal staff completion rates, and protect account credentials.

    • Ensure all client-uploaded documents (e.g., internal service certificates, third-party maintenance logs) are accurate, current, and legibly scanned.

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F. General Consultancy & Authority Liaison

  • FLAME’s Responsibilities:

    • Act as your direct advocate in dealings with Fire & Rescue Services, Local Authorities, and insurers, backed by accredited tiered assessors and ex-officers.

    • Provide honest, pragmatic, and independent counsel designed to minimize both safety risks and unnecessary capital expenditure.

  • Client Responsibilities:

    • Notify FLAME within 24 hours of receiving any formal Enforcement Notice, Prohibition Notice, or Intent to Prosecute from an authority.

    • Act on professional advice provided by FLAME in a timely manner.

3. Consequences of Client Non-Adherence & Default

Failure by the Client to fulfil their designated responsibilities or maintain documented hazard controls carries severe legal, operational, financial, and contractual consequences. FLAME reserves explicit rights to protect its consultants, brand, and professional standing in all cases of client default.

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🚨 1. Immediate Voiding of FLAME Guarantees & Audit Support

  • Loss of Guarantees: If a client fails to action "High Risk" items within specified timeframes, neglects continuous maintenance according to manufacturer guidelines, alters building layouts without consulting FLAME, fails to complete required monthly tasks under the Ultimate Protection Package, or provides false/incomplete information:

    • The Zero Legal Comeback Guarantee is immediately void.

    • The Insurance Validity Guarantee is immediately void.

    • The 3-Year Fire Safety Cost Reduction Guarantee is immediately void.

    • FLAME’s 100% Free Audit Defense is immediately rendered null and void.

  • Paid Intervention: Any subsequent work required to resolve enforcement issues caused by client inaction, lack of maintenance, or unauthorized alterations will be billed at standard hourly consultancy rates.

  • Formal Disassociation: FLAME reserves the right to notify the local Fire & Rescue Service in writing that our professional advice was not implemented or maintained, disassociating FLAME and its consultants from any resulting compliance failure.

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⚖️ 2. Statutory Legal Penalties for the Responsible Person (UK Law)

Under the Regulatory Reform (Fire Safety) Order 2005 and Building Safety Act 2022, failure to adhere to client duties carries strict criminal liabilities for the Responsible Person:

  • Unlimited Fines: Courts can issue unlimited financial penalties for failing to maintain suitable fire precautions or failing to act on risk assessments.

  • Custodial Sentences: Corporate directors, business owners, and designated duty holders face up to 2 years imprisonment for gross negligence or deliberate non-compliance that places lives at risk.

  • Prohibition Notices: The Fire & Rescue Authority can issue an immediate Prohibition Notice, legally forcing the instant closure of the premises and cessation of trading until safety breaches are rectified.

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📑 3. Invalidation of Commercial Insurance Coverage

  • Claim Rejection: Commercial property, public liability, and business interruption insurance policies strictly require policyholders to maintain full regulatory compliance and ongoing equipment maintenance.

  • Breach of Warranty: Failure to implement FRA action points, conduct required extinguisher/alarm servicing in line with manufacturer specifications, or maintain fire logbooks constitutes a breach of policy conditions. In the event of a fire incident, insurers are legally entitled to refuse indemnity completely, leaving the business and its directors fully liable for all loss, damage, and third-party claims.

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🛡️ 4. Contractual Suspension, Termination & Indemnification of FLAME

If a client defaults on their obligations or acts against FLAME's professional safety advice:

  • Service Suspension: FLAME reserves the right to immediately suspend access to the eFLAME portal, halt ongoing consultancy, cancel package subscription benefits, and withhold final compliance certificates or reports.

  • Full Indemnification: The Client agrees to fully indemnify, defend, and hold harmless FLAME, its third-party accredited assessors, officers, consultants, and employees against any and all claims, liabilities, losses, regulatory fines, legal costs, or damages arising directly or indirectly from:

    1. Failure by the Client to initially and continuously implement or maintain FLAME’s recommended risk reductions and manufacturer guidance.

    2. Misleading, false, or omitted information provided by the Client.

    3. Unauthorized modifications made to building structures, fire systems, or FLAME documentation.

    4. Operational negligence or failure of client staff to follow established evacuation protocols or monthly package routines.

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5. Limitation of Liability Framework

To ensure FLAME can offer these expert services sustainably:

  • Financial Cap: FLAME's total aggregate liability for any claim arising out of contract, tort, or negligence shall be strictly limited to the value of the professional fee paid for that specific service, or the limit of FLAME's Professional Indemnity Insurance.

  • Consequential Loss: FLAME shall not be liable for any indirect, consequential, commercial, or financial losses (including loss of profits, business interruption, or reputational damage).

  • Non-Payment: All guarantees (including Legal Comeback, Insurance Validity, Cost Reduction, and Audit Defense), reliance rights, and portal access are strictly contingent upon full payment of all invoices within agreed terms.

Privacy Policy

Effective Date: 01 October 2026

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At FLAME Fire and Risk Consultancy ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our services, visit our website, or communicate with us.

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1. Information We Collect

To provide our fire safety, risk consultancy, and training services, we may collect and process the following types of personal and business information:

  • Identity and Contact Data: Names, job titles, business names, email addresses, telephone numbers, and billing/site addresses.

  • Service and Operational Data: Building floor plans, existing fire risk assessments, staff training records, security procedures, emergency plans, and any other operational information required to conduct our services.

  • Financial Data: Bank account details and payment information used for invoicing and processing payments.

  • Technical and Website Data: If you use our website, we may automatically collect your IP address, browser type, operating system, and information about how you navigate our site (often collected via cookies).

  • Training Data: Information regarding attendees of our fire safety and live-fire training sessions, which may include noting specific medical conditions (e.g., severe asthma) if disclosed to us for health and safety purposes during practical exercises.

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2. How We Collect Your Data

We collect data through several methods, including:

  • Direct Interactions: When you request a quote, book a service, fill in a contact form on our website, or correspond with us via phone, email, or post.

  • Site Visits and Audits: Information gathered by our consultants while physically inspecting your premises or reviewing your on-site documentation.

  • Third Parties: We may receive information about you from referring partners, managing agents, or relevant enforcing authorities (e.g., Fire and Rescue Services or Safety Advisory Groups) where multi-agency liaison is involved.

 

3. How We Use Your Data

We will only use your personal data when the law allows us to. We primarily use your data to:

  • Provide our core services, including producing Fire Risk Assessments, safety policies, and emergency plans.

  • Manage our relationship with you, including scheduling site visits, issuing invoices, and collecting payments.

  • Provide certification and maintain records of staff who have completed our fire safety training.

  • Liaise with enforcing authorities or unitary authorities on your behalf (only when explicitly agreed upon as part of our event management or consultancy packages).

  • Comply with our own legal, regulatory, and insurance obligations.

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4. Legal Basis for Processing

Under UK GDPR, our lawful bases for processing your data are:

  • Contractual Necessity: Processing is necessary to fulfill our contract to provide consultancy and training services to you.

  • Legal Obligation: We may need to process data to comply with statutory and regulatory requirements.

  • Legitimate Interests: For running our business effectively, maintaining accurate records, and securing our IT systems, provided your fundamental rights do not override those interests.

  • Consent: In specific circumstances (such as processing health data for training delegates), we rely on explicit consent.

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5. Data Sharing and Confidentiality

Due to the sensitive nature of fire safety and building security, we treat your operational data with the utmost confidentiality. We do not sell your personal data. We may share your data with:

  • Service Providers: Third-party IT, database (e.g., CFRMIS systems where applicable), and website hosting platforms (e.g., Wix) that help run our business securely.

  • Professional Advisers: Our accountants, lawyers, and insurers as required to manage our business safely.

  • Enforcing Authorities: The Fire and Rescue Service, Local Authorities, or Police only if required by law, court order, or if we identify an immediate, critical risk to life that you refuse to address.

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6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your sensitive property data and safety reports is strictly limited to employees, contractors, and agents who have a business need to know and are subject to a duty of confidentiality.

 

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance, or reporting requirements. Typically, fire safety documentation, training records, and financial records are securely kept for a minimum of 6 to 7 years to comply with statutory liability and tax requirements.

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8. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal data, including the right to:

  • Request access to your personal data (a "data subject access request").

  • Request correction of incomplete or inaccurate data we hold about you.

  • Request erasure of your personal data where there is no good reason for us continuing to process it.

  • Object to processing or request the restriction of processing your data.

  • Request the transfer of your data to another party.

To exercise any of these rights, please contact us using the details below.

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9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications (such as government legislation pages or professional bodies). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

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10. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

FLAME Fire and Risk Consultancy Email: info@flamefireandrisk.co.uk  Address: 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Website Disclaimer

Last Updated: June 2026

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The information contained on the FLAME Fire and Risk Consultancy website (the "Service" or "Website") is for general information and educational  purposes only.

By using this Website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our Website.

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1. No Professional or Legal Advice - The content provided on this Website—including but not limited to blog posts, articles, downloadable guides, and general safety tips—does not constitute professional, legal, or tailored fire safety advice. While we are experienced fire safety professionals, reading an article on this Website does not create a consultant-client relationship. Fire safety legislation in the UK (such as the Regulatory Reform (Fire Safety) Order 2005, the Fire Safety Act 2021, and the Building Safety Act 2022) is highly complex and depends entirely on the specific circumstances, layout, and occupancy of your individual premises. You must not rely on the information on this Website as an alternative to commissioning a formal, site-specific Fire Risk Assessment or obtaining bespoke advice from a qualified professional.

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2. Accuracy of Information - We strive to keep the information on this Website accurate, complete, and up-to-date. However, fire safety legislation and official government guidance change frequently. FLAME Fire and Risk Consultancy makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

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3. Limitation of Liability - In no event will FLAME Fire and Risk Consultancy be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, loss of business, property damage, or enforcement action by authorities arising out of, or in connection with, the use of this Website or the implementation of general advice found herein.

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4. Live Fire Training & Imagery - Any photographs, videos, or descriptions of live-fire training on this Website are conducted under strictly controlled environments by qualified professionals following dynamic risk assessments. You must never attempt to recreate or imitate these training exercises or handle fire extinguishers on live fires without professional supervision and training.

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5. External Links Through this Website - You may be able to link to other websites (such as government legislation portals or industry bodies) which are not under the control of FLAME Fire and Risk Consultancy. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

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6. Copyright and Intellectual Property - Unless otherwise stated, FLAME Fire and Risk Consultancy owns the intellectual property rights for all material on this Website, including text, blogs, and customized graphics. All intellectual property rights are reserved. You may view and/or print pages from the Website for your own personal, non-commercial use, subject to restrictions set in these terms and conditions. You must not republish, sell, rent, or sub-license material from this Website without our express written permission.

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7. Contact Us - If you require specific, tailored advice regarding your premises, or if you have any questions about this disclaimer, please contact us directly:

FLAME Fire and Risk Consultancy Email: info@flamefireandrisk.co.uk   

Statement of Limitations

1. Assessment Methodology and Survey Type - This Fire Risk Assessment (FRA) has been conducted in accordance with the PAS 79-1:2020 methodology to assist the Responsible Person in satisfying their statutory duties under Article 9 of the Regulatory Reform (Fire Safety) Order 2005 (RRFSO). Unless explicitly stated otherwise in the "Scope of Assessment" section, this report represents a Type 1 or Type 3 survey (as defined by local government guidance). It evaluates the general fire precautions and the risk to life safety, not property protection or business continuity.

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2. Non-Destructive Visual Inspection - This assessment is strictly a non-destructive, visual inspection of the premises. The assessor did not open up the building fabric, lift floorboards, drop suspended ceilings, or breach service risers. FLAME Fire and Risk Consultancy cannot verify the presence, integrity, or continuity of concealed compartmentation, cavity barriers, or fire-stopping. Any assumptions regarding hidden construction elements are based strictly on visual cues, the age of the building, and the general standard of visible construction. Latent defects hidden within the building's fabric remain the responsibility of the Dutyholder.

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3. Access Constraints and Sampling - The audit is restricted to the accessible common areas of the premises at the time of the site visit. We do not inspect the interior of private residential dwellings or locked commercial tenant spaces. Where flat entrance doors are assessed, this is conducted on a sampling basis only (typically assessing the communal-facing side of a representative sample of doors). Locked plant rooms, service risers, or roof voids where keys, access codes, or safe access equipment were not provided at the time of the audit are explicitly excluded from this assessment.

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4. Active Fire Protection Systems - The evaluation of active fire safety systems is strictly observational to verify general compliance with Articles 13 and 17 of the RRFSO 2005 (maintenance and testing). The assessor does not test, commission, or engineer fire detection systems (BS 5839), emergency lighting (BS 5266), or fire suppression systems (BS 9251 / BS EN 12845). We do not measure sound pressure levels (audibility) or lux levels (illumination). Assessors rely entirely on the visual condition of the panels/equipment and the statutory maintenance logbooks provided by the Responsible Person. If logbooks are absent or incomplete, the assessment will record a statutory breach.

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5. Compartmentation and Fire Doors - While the assessment evaluates the general condition of fire doors to prevent the spread of smoke and flame, this document does not constitute a comprehensive, 100% Fire Door Inspection survey. Unless commissioned as a separate technical service, doors are not individually tagged, measured with gap gauges, or forensically audited against BS 8214. The findings highlight systemic issues or immediately visible defects (e.g., missing intumescent seals, broken closers) to guide the Responsible Person toward required maintenance.

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6. External Wall Systems (The Fire Safety Act 2021) - In compliance with the Fire Safety Act 2021, the assessor has conducted a basic visual appraisal of the external walls, cladding, and attachments (such as balconies). This visual review does not constitute a detailed Fire Risk Appraisal of External Walls (FRAEW). The assessor cannot identify the core combustibility of cladding panels, insulation, or spandrel panels via a visual inspection. If potentially combustible materials are present, FLAME Fire and Risk Consultancy will mandate that a specialist intrusive survey be conducted in accordance with PAS 9980:2022.

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7. Dangerous Substances (DSEAR) - This assessment reviews general housekeeping and the basic storage of combustible/flammable materials. It does not constitute a detailed risk assessment under the Dangerous Substances and Explosive Atmospheres Regulations 2002 (DSEAR). If significant quantities of hazardous materials are identified, a specialist DSEAR assessment will be recommended.

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8. Statutory Accountability and The "Snapshot in Time" - Fire risk is highly dynamic and subject to daily changes based on human behavior and building management. This assessment represents a "snapshot in time," detailing the conditions observed solely on the date of the physical audit. Day-to-day management failures occurring after the assessor has left the site (e.g., staff wedging fire doors open, accumulation of combustible waste, or system faults) instantly invalidate the findings of this report.

Under Section 156 of the Building Safety Act 2022, this report is a technical advisory document. FLAME Fire and Risk Consultancy assumes no legal ownership of the building's fire safety. The statutory duty to action the significant findings, record the assessment in full, and continuously manage fire safety remains the sole legal responsibility of the designated Responsible Person or Accountable Person.

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9. Reliance on Client Information - The findings and action plans within this report are heavily reliant on the operational information, historical data, and maintenance records provided by the Client or their representatives. FLAME Fire and Risk Consultancy cannot be held liable for inaccurate findings or omitted hazards resulting from incomplete, withheld, or false information provided prior to or during the assessment.

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10. Third-Party Contractors and Remedial Works - Where this report recommends remedial actions (e.g., fire-stopping works, alarm upgrades, or door installations), it is the Dutyholder's responsibility to ensure these works are carried out by competent, third-party accredited contractors (e.g., FIRAS, BM TRADA, BAFE). FLAME Fire and Risk Consultancy accepts no liability for the quality, compliance, or failure of physical works completed by external contractors following this assessment.

Client Equipment Returns Policy

Commitment to Your Safety and Compliance

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As a valued consultancy client, your safety and legal compliance are our top priorities. We supply only fully certified, premium fire safety equipment. However, we understand that adjustments are sometimes necessary. If you have ordered an item in error or it does not fit the requirements of your premises, we are here to help you resolve the issue quickly.

Please review our returns policy below, which is designed to comply with strict UK fire safety regulations regarding the handling and resale of life-saving equipment.

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1. Standard Returns (Change of Mind / Ordered in Error)​

If you have ordered an item by mistake or no longer require it, you may return it to us within 14 days of the delivery date for a refund or exchange, subject to the following conditions:

  • Unused and Untampered: The equipment must be entirely unused. For fire extinguishers, this strictly means the safety pin must be intact, the anti-tamper seal unbroken, and the pressure gauge reading in the green zone.

  • Original Packaging: Items must be returned in their original, undamaged packaging with all instruction manuals, wall brackets, and documentation included.

  • Restocking Fee: As these are commercial safety products, standard non-faulty returns may be subject to a 15% restocking fee to cover the administrative and safety-checking processes required before an item can be returned to inventory.

  • Return Shipping: The client is responsible for the cost and safe transit of returning non-faulty goods. We highly recommend using a tracked and insured courier service, as we cannot be held liable for items damaged in return transit.

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2. Faulty, Damaged, or Incorrect Items​

Because this is life-saving equipment, any issues with your delivery are treated with the utmost urgency.

If your equipment arrives damaged, faulty, or if you receive an incorrect item:

  • Please notify our team within 48 hours of delivery.

  • Do not attempt to use or install the damaged equipment.

  • We will arrange for a swift replacement to be dispatched immediately to ensure your premises remain compliant, and we will cover all costs associated with collecting the faulty/incorrect item.

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3. Non-Returnable Items​

For health, safety, and regulatory reasons, the following items cannot be returned unless they are faulty upon arrival:

  • Tampered Equipment: Any fire extinguisher where the safety pin has been pulled, the tamper tag broken, or the unit has been partially or fully discharged.

  • Commissioned Items: Equipment that has already been commissioned, certificated, and installed on your premises by our engineering team.

  • Bespoke Signage: Any fire safety signs that have been custom-made or printed with specific company branding or non-standard instructions.

  • Opened Fire Blankets: Fire blankets that have been removed from their protective casing.

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4. How to Initiate a Return​

To ensure your return is processed as quickly as possible, please follow these steps:

  1. Contact Your Consultant: Email our team at [Insert Email Address] or call us at [Insert Phone Number] with your Order Number and the reason for the return.

  2. Receive Authorization: We will review your request and issue a Return Merchandise Authorization (RMA) number along with the correct return shipping address. Please do not send items back without an RMA, as they cannot be processed by our warehouse.

  3. Package Securely: Ensure the items are securely packaged (especially heavy items like extinguishers) to prevent transit damage.

  4. Inspection & Refund: Once received, our technicians will inspect the equipment to ensure it meets safety standards. Approved refunds will be processed to your original payment method within 5–7 working days.

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Need Help Matching Equipment to Your Risk Assessment?

If you are initiating a return because you are unsure if the equipment fulfils the requirements of your Fire Risk Assessment, please stop and contact us. Our consultancy team is on hand to review your report and ensure you have the exact, compliant equipment required for your premises.

Client Equipment Shipping Policy

Committed to Prompt and Secure Delivery

Getting your fire safety equipment to your premises safely and efficiently is a critical part of helping you achieve full compliance. Because many of our products (such as fire extinguishers) are heavy and classified as pressurized containers, we use specialized, fully tracked courier services to ensure your items arrive in perfect, ready-to-use condition.

Please review our shipping terms below.

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1. Shipping Destinations (UK Mainland Only)

Due to the pressurized nature of fire extinguishers and the strict transportation regulations surrounding hazardous goods, we currently only ship to UK Mainland addresses. Unfortunately, we are unable to fulfil orders through this store for delivery to:

  • Northern Ireland

  • Scottish Highlands & Islands

  • Isle of Man

  • Isle of Wight

  • Channel Islands

  • Any international destinations

If your premises are located outside the UK Mainland and you require equipment to fulfil your Fire Risk Assessment, please contact your consultant directly to discuss bespoke freight arrangements.

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2. Order Processing & Dispatch Times

We aim to get your safety equipment to you as quickly as possible so you can meet your compliance deadlines.

  • Orders placed before [Insert Time, e.g., 1:00 PM] Monday through Friday are processed and dispatched the same working day.

  • Orders placed after this cut-off, or on weekends and bank holidays, will be processed the next working day.

  • You will receive a confirmation email with your invoice and tracking details as soon as your order leaves our facility.

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3. Delivery Options & Costs

Because fire safety equipment can be heavy, our shipping rates are calculated based on the total weight of your order and the delivery speed required.

  • Standard Delivery (2–3 Working Days): * Orders under £[Insert Amount]: £[Insert Cost] (ex. VAT)

    • Orders over £[Insert Amount]: FREE

  • Next Working Day Delivery: * Available for an expedited fee of £[Insert Cost] (ex. VAT).

    • (Please note: Next Day Delivery requires the order to be placed before our [Insert Time] daily cut-off).

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4. Receiving Your Delivery

Because we supply commercial life-saving equipment, the secure handover of these items is highly important.

  • Signature Required: All deliveries must be signed for by an authorized member of your staff at the delivery address. We cannot leave fire safety equipment in "safe spaces" or unattended outside your premises.

  • Pallet Deliveries: Large orders (typically [Insert Number, e.g., 10+] extinguishers or bulky cabinets) may be delivered on a pallet. Please ensure your premises have suitable access for a pallet network vehicle.

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5. Failed Deliveries

If our courier attempts delivery and no one is available to sign for the goods, they will leave a calling card and attempt redelivery on the next working day. If delivery fails after [Insert Number, e.g., two] attempts, the equipment will be returned to our warehouse, and a redelivery fee may apply to dispatch it again.

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6. Missing or Damaged Items in Transit

We take every precaution to package your equipment securely. However, if your delivery arrives damaged, or if items are missing from your order:

  1. Sign as Damaged: If the external packaging looks visibly compromised upon arrival, please ensure you sign for the delivery as "Damaged" with the courier.

  2. Contact Us Immediately: Notify our team within 48 hours at [Insert Email Address] or [Insert Phone Number]. Please provide your order number and photographs of the damaged items/packaging.

  3. Do Not Use: Do not attempt to use or install damaged safety equipment. We will arrange a swift replacement to ensure your site remains compliant.

(For full details on returning items, please view our [Link to Returns Policy]).

Client Equipment Warranties & Guarantees Policy

Our Commitment to Premium Reliability

As a professional fire safety consultancy, we do not compromise on quality. Every product available in our client store is sourced from industry-leading manufacturers, fully CE/UKCA marked, and compliant with all relevant British Standards (including BS EN3 for fire extinguishers).

To give you complete peace of mind, we provide robust manufacturer guarantees on our equipment, ensuring your premises remain protected and compliant year after year.

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1. Standard Warranty Periods

We stand by the quality of the equipment we supply. Subject to the conditions below, our products are covered by the following standard warranty periods from the date of delivery:

  • Fire Extinguishers: 5-Year Manufacturer’s Warranty (covers manufacturing defects and unexplained loss of pressure).

  • Fire Alarms & Electronic Detectors: 1-Year to 3-Year Warranty (varies by specific manufacturer and model; check individual product specifications).

  • Fire Blankets & Signage: 1-Year Warranty against manufacturing defects.

  • Brackets, Stands & Cabinets: 1-Year Warranty against structural failure under normal use.

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2. Warranty Conditions

Because fire safety equipment is strictly regulated, our warranties are designed to ensure the equipment is treated as life-saving apparatus. To maintain your 5-year fire extinguisher warranty, the following legal and operational conditions must be met:

  • Annual Servicing: The extinguisher must be serviced annually by a legally competent, BAFE-approved (or equivalent) fire extinguisher technician in accordance with BS 5306-3 regulations.

  • Professional Commissioning: The unit must be properly commissioned on-site upon delivery before being placed into service.

  • Intended Use: The equipment must only be used for its intended purpose and placed in an appropriate environment (e.g., standard water extinguishers must not be placed outside where they are subject to freezing).

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3. What is NOT Covered (Exclusions)

Our guarantees cover faults in the manufacturing process or premature material failure. The warranty will be voided, and we cannot offer free replacements or repairs, under the following circumstances:

  • Discharge or Tampering: The extinguisher has been partially or fully discharged, the safety pin removed, or the anti-tamper seal broken. (Loss of pressure due to the pin being pulled is not a manufacturer defect).

  • Malicious or Accidental Damage: Dents, drops, or vandalism occurring after delivery.

  • Environmental Damage: Rust, corrosion, or UV degradation caused by placing indoor-rated equipment in harsh external environments or chemical-heavy industrial zones without protective casing.

  • Lack of Maintenance: Failure to produce a valid service record showing the unit has been maintained annually by a competent person.

  • General Wear and Tear: Cosmetic scuffs or fading that do not affect the operational safety or compliance of the unit.

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4. How to Make a Warranty Claim

If you believe a piece of equipment has failed due to a manufacturing defect within its warranty period, please follow these steps:

  1. Quarantine the Equipment: Immediately remove the faulty equipment from service and replace it with a compliant backup to ensure your premises remain covered.

  2. Contact Your Consultant: Email our team at [Insert Email Address] with your original Order Number, the serial number of the faulty item, and a description (plus photos) of the fault.

  3. Provide Service Records: For extinguishers older than 12 months, you will be asked to provide a copy of your latest BS 5306 service certificate to prove the unit has been maintained.

  4. Return & Inspection: We will provide an RMA number and arrange for the unit to be returned to our facility. Our technicians (or the manufacturer) will inspect the item.

  5. Resolution: If the fault is deemed a manufacturing defect, we will issue a brand-new replacement unit or a full refund at no extra cost to you.

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Need Your Equipment Commissioned or Serviced?

To ensure your warranties remain fully valid, our consultancy team can provide complete commissioning and annual BS 5306 servicing for all equipment purchased through this store. Please contact us to add your new equipment to your annual maintenance schedule.

Accessibility Statement for FLAME Fire & Risk Consultancy

At FLAME Fire & Risk Consultancy, we are committed to ensuring digital accessibility for everyone, including individuals with disabilities. We continuously strive to improve the user experience for all visitors to our website (https://www.flamefireandrisk.co.uk)) and apply the relevant accessibility standards to ensure equal access to our services.

This statement outlines our current compliance status, the steps we take to maintain digital accessibility, and how to contact us if you encounter any barriers on our site.

Regulatory Standards & Guidelines

This website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological impairments.

Our compliance efforts align with our obligations under the UK Equality Act 2010 to make reasonable adjustments for disabled users accessing our digital services.

Accessible Features on Our Website

We have implemented several measures to ensure our website is easy to navigate and read across devices and assistive technologies:

  • Keyboard Navigation: Most interactive elements and menus can be navigated using standard keyboard controls (Tab, Shift + Tab, and Enter).

  • Text Alternatives (ALT Text): Meaningful images on our site include descriptive text alternatives to assist visitors using screen readers.

  • Responsive Design & Text Scaling: Site content scales dynamically across desktop, tablet, and mobile devices. You can zoom in up to 200% using standard browser controls without content overlapping or breaking.

  • Heading Hierarchy: Pages are built using clear semantic HTML tags ($H1$, $H2$, $H3$) to ensure smooth navigation via screen reading software.

  • Color Contrast: We aim to maintain sufficient contrast between foreground text and background colors to assist visually impaired or color-blind users.

  • Clear Language: Content is written in clear, concise plain English to ensure high readability.

Known Limitations & Ongoing Improvements

While we strive for complete compliance, we recognize that some parts of our website may not yet be fully accessible. We are actively working to identify and resolve these areas:

  • Third-Party Integrations: Some external widgets or tools (such as embedded maps or third-party forms) may have accessibility limitations beyond our direct control.

  • Legacy PDF Documents: Some older downloadable PDF documents or guides may not be fully optimized for screen readers. We are working to update these or provide text alternatives upon request.

Feedback and Contact Information

We welcome your feedback on the accessibility of the FLAME website. If you experience any accessibility barriers, need assistance accessing information on our site, or require documentation in an alternative format (such as accessible PDF, large print, or plain text):

  • 📧 Email: [Insert your contact email, e.g., info@flamefireandrisk.co.uk]

  • 📞 Phone: [Insert your office phone number]

  • 📮 Postal Address: FLAME Fire & Risk Consultancy, [Insert Business Address]

  • 🌐 Online Form: [Link to your Contact Page]

We aim to respond to all accessibility enquiries and requests within 5 working days.

Enforcement & Escalation Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and compliance under the Equality Act 2010.

If you report an accessibility problem to us and are unsatisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for independent advice and assistance:

Statement Approval & Review Date

This statement was prepared on 26 July 2026 and will be formally reviewed annually or whenever major technical updates are made to the website.

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